Privacy Policy
Privacy Policy
Last updated: 18 August 2026
Great Southern Nurseries ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greatsouthernnurseries.com.au or make a purchase from us.
1. Information We Collect
We may collect the following personal information:
- Contact details: name, email address, phone number, and delivery/billing address
- Order information: products purchased, payment details (processed securely via our payment provider), and order history
- Account information: if you create an account, your login credentials and preferences
- Device and usage data: IP address, browser type, pages visited, and referring URLs, collected via cookies and analytics tools
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your orders, enquiries, and our products
- Send marketing communications (where you have opted in)
- Improve our website and customer experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties who assist us in operating our business, including:
- Payment processors (e.g. Shopify Payments)
- Shipping and logistics providers
- Email marketing platforms
- Analytics providers (e.g. Google Analytics)
These parties are required to keep your information confidential and use it only for the purposes we specify.
4. Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.
5. Your Rights
Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website is hosted on Shopify, which maintains industry-standard security measures.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Great Southern Nurseries
Email: info@greatsouthernnurseries.com.au
Website: greatsouthernnurseries.com.au
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.